PRIVACY POLICY

Last Updated: May 1, 2024

This Privacy Policy describes how Hegerbaby (“we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from https://hegerbaby.com (the “Site”). By using this Site, you consent to the practices described in this policy.

1. Information We Collect

a) Information You Provide Directly:

When you use the Site, we may collect personal information such as:

• Your name

• Shipping and billing address

• Phone number and email address

• Order details and purchase history

• Payment details (processed via secure third-party gateways)

• Account login information (if applicable)

b) Information Collected Automatically:

We may also collect technical information about your interaction with the Site, including:

• Your IP address and browser type

• Device type and operating system

• Referring/exit pages

• Time zone, geolocation, and session duration

• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders

• Send order confirmations, shipping updates, or support replies

• Improve the Site’s design, content, and performance

• Provide personalized product recommendations and marketing

• Respond to inquiries and customer service requests

• Detect fraud, abuse, or violations of our policies

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Trusted service providers, such as Shopline (our e-commerce platform), logistics partners, payment gateways, and customer service tools, only as necessary to fulfill transactions or support the Site.

• Authorities, where legally required to prevent fraud or comply with law enforcement.

• In business transfers, such as mergers, acquisitions, or asset sales, where your information may be transferred as part of the business asset.

Any third-party service provider handling your data will be contractually required to protect it under standard confidentiality and security safeguards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain shopping cart sessions

• Remember preferences

• Analyze site usage and improve performance

• Serve personalized advertisements (if applicable)

You can control cookie behavior through your browser settings. Note that disabling cookies may affect the Site’s functionality.

5. Data Security

Your personal information is stored on secured servers behind firewall protections and is accessible only by authorized personnel.

Payment details are processed through Shopline’s PCI-compliant payment system and encrypted during transmission. We do not store full credit card numbers.

Although no method of online transmission or electronic storage is 100% secure, we follow industry best practices to protect your information.

6. Retention of Data

We retain your personal data only as long as necessary for purposes such as:

• Order fulfillment and post-sale support

• Legal compliance and recordkeeping

• Improving services

You may request deletion of your personal data as outlined in Section 8.

7. Children’s Privacy

This Site is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child has provided us personal information without parental consent, we will delete it immediately.

8. Your Rights

Subject to your location and applicable privacy laws (such as the Data Privacy Act of 2012 in the Philippines or GDPR in Europe), you may have rights to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing

• Object to or restrict certain data uses

• Request a copy of your data in a portable format

To exercise your rights, email us at support@hegerbaby.com.

9. Third-Party Services & Links

This Site may contain links to external websites or use third-party services (e.g., payment processors, analytics, shipping apps). These services may have their own privacy policies.

We encourage you to review those policies. Once you leave our Site, this Privacy Policy no longer applies.

10. Email Communications & Opt-Out

We may send you:

• Order confirmations and shipping notices

• Product or service updates

• Promotional offers (if you opt in)

You may unsubscribe at any time by clicking the link in the email footer or contacting us directly.

We comply with anti-spam regulations, including the CAN-SPAM Act, and honor all unsubscribe requests promptly.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on the Site. If we make material changes, we will notify you via email or site notice.

Your continued use of the Site after such changes constitutes your agreement to the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Hegerbaby
Email: support@hegerbaby.com
Website: https://hegerbaby.com